Returns, Refunds & Cancellations Policy

At Yuvano, we want you to be satisfied with your purchase. This policy explains how returns, refunds and cancellations are handled.

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

Change of Mind Returns

We accept change-of-mind return requests within 14 days of receiving your order.

To be eligible for a change-of-mind return:

• the item must be unused and in substantially the same condition in which you received it;

• the item should include its original packaging and accessories where reasonably possible; and

• you must provide proof of purchase.

To request a return, please contact us at:

storeyuvanoale@gmail.com

Please contact us before sending any item back. We will provide you with the appropriate return instructions and return address.

For approved change-of-mind returns, customers are responsible for the cost of return shipping.

Once the returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, the refund will be issued to your original payment method.

Faulty, Damaged or Incorrect Products

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If your product arrives faulty, damaged, significantly different from its description, unsafe, or otherwise fails to meet an applicable consumer guarantee, please contact us at:

storeyuvanoale@gmail.com

Please provide:

• your order number;

• a description of the issue; and

• photos or videos where reasonably helpful in assessing the problem.

Depending on the nature of the problem, you may be entitled to a repair, replacement or refund under Australian Consumer Law.

For a major problem, you may be entitled to choose between a replacement or refund.

For a minor problem, we may choose to repair the product or provide another appropriate remedy in accordance with Australian Consumer Law.

Your rights for faulty products are not limited to 14 days. Consumer guarantees may apply for a reasonable period depending on the nature, price and expected lifespan of the product.

Return Shipping for Faulty Products

If a product is confirmed to have a fault covered by the Australian Consumer Law, we will reimburse any reasonable return postage costs you were required to pay.

Please keep proof of any return shipping costs.

Where appropriate, we may provide alternative return or collection arrangements.

Refunds

Approved refunds will generally be issued using the same payment method used for the original purchase, unless another method is agreed with you.

Please allow additional time for your bank, card issuer or payment provider to process the refund after it has been issued.

Original shipping charges, where applicable, are not refundable for change-of-mind returns unless required by law.

Order Cancellations

You may request to cancel your order at no charge before it has been processed or dispatched.

Please contact us as soon as possible at:

storeyuvanoale@gmail.com

Once an order has been processed or dispatched, we may no longer be able to cancel it.

If the order has already been shipped, the applicable return conditions in this policy will apply.

This does not affect any rights you may have under Australian Consumer Law.

Items Returned Without Approval

Please do not send products back without first contacting us.

The appropriate return address may vary depending on the product and fulfilment location.

Items sent to an incorrect address may result in delays in processing your return.

Proof of Purchase

We may ask you to provide reasonable proof of purchase before processing a return, refund, replacement or other remedy.

Questions?

If you have any questions about a return, refund or cancellation, please contact:

Yuvano
Email: storeyuvanoale@gmail.com