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WELLNESSWEEK
politicas de envio
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed.
Orders are not processed on weekends or Australian public holidays. During periods of high demand, processing may occasionally take a little longer.
Delivery Time
Estimated delivery within Australia is generally 7–14 business days after your order has been processed.
Delivery times may vary depending on the destination, carrier, product availability and other circumstances outside our control. Regional and remote areas may require additional delivery time.
Please note that delivery estimates are not guaranteed delivery dates.
Shipping Costs
We offer free shipping on all orders within Australia, with no minimum purchase required.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking information to follow the progress of your delivery online.
Please allow some time after dispatch for tracking information to become available.
Taxes and Import Charges
All prices on our store are displayed in Australian Dollars (AUD).
Any applicable taxes, including GST where required, are handled in accordance with Australian requirements.
As some products may be shipped from international fulfilment locations, customs processing may occasionally apply. Any additional duties, taxes or government charges that may apply to a particular order will be subject to Australian law and the circumstances of the shipment.
Delivery Delays
Although we do our best to ensure orders arrive within the estimated delivery timeframe, delays can occasionally occur due to:
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high order volumes;
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carrier delays;
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customs processing;
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severe weather;
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public holidays;
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remote delivery locations; or
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other circumstances outside our reasonable control.
If your order is taking longer than expected, please contact us and we will be happy to assist you.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery details, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
Questions About Your Order?
If you have any questions about shipping or your order, please contact us at:
We will be happy to assist you.
We offer free shipping across Australia. Estimated delivery timeframes are shown at checkout before you complete your order. Once your order is confirmed, you’ll receive delivery details and tracking information by email, where available.
Delivery times depend on your location. Orders within Australia usually arrive within 7–14 business days after processing. Regional and remote areas may take slightly longer. You’ll receive delivery and tracking details by email once your order has been dispatched.
We want you to be happy with your purchase. If you’d like to request a return, simply contact us by email and we’ll guide you through the process. Change-of-mind returns are subject to our Returns & Refunds Policy, while faulty or defective products are covered by your rights under the Australian Consumer Law.
It depends on the manufacturer and the product. You’ll find all available options on the relevant product page.
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