Privacy Policy

Last updated: 20 August 2026

At Yuvano, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise interact with our store.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

This online store is operated by Yuvano.

For privacy-related enquiries, requests or complaints, you can contact us at:

Email: storeyuvanoale@gmail.com

2. Personal Information We Collect

Depending on how you interact with our store, we may collect information including:

• your name;

• email address;

• phone number;

• billing and delivery address;

• order and purchase information;

• payment-related information;

• IP address;

• browser and device information;

• information about how you use and interact with our website;

• communications you send to us; and

• marketing and advertising interaction data.

We only collect information that is reasonably necessary for operating our store, processing orders, providing customer support, improving our services, preventing fraud and carrying out marketing activities where permitted.

3. How We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;

• arrange shipping and delivery;

• process payments;

• provide order confirmations and updates;

• respond to customer service enquiries;

• manage returns, refunds and disputes;

• detect and prevent fraudulent or unauthorised transactions;

• operate and improve our website;

• analyse website performance and customer behaviour;

• provide advertising and marketing where permitted; and

• comply with applicable legal and regulatory requirements.

We do not sell your personal information.

4. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information in connection with providing the ecommerce platform and related services that allow us to operate our store.

This may include information such as your IP address, device information, order information, contact details and payment-related information.

Shopify may process or store personal information in countries outside Australia as part of providing its services.

For more information about Shopify's privacy practices, please refer to Shopify's Privacy Policy on the Shopify website.

5. Payments

When you make a purchase, your payment may be processed by Shopify or another payment service provider available through our store.

Payment providers may collect and process information necessary to complete your transaction, prevent fraud and comply with applicable laws.

We generally do not directly store complete credit or debit card details.

The personal information processed by each payment provider is also subject to that provider's own privacy policy.

6. Order Fulfilment and Delivery

To fulfil and deliver your order, we may disclose necessary personal information to suppliers, fulfilment partners, shipping carriers and logistics providers.

This information may include:

• your name;

• delivery address;

• phone number where required for delivery;

• order information; and

• other information reasonably necessary to fulfil your order.

Some of our suppliers or logistics partners may be located outside Australia, including in China, where applicable.

We only provide information reasonably necessary for the relevant service to be performed.

7. Overseas Disclosure of Personal Information

Because we use international ecommerce, payment, technology, fulfilment and logistics providers, your personal information may be disclosed to or processed by recipients located outside Australia.

Depending on the services used, these recipients may be located in countries including China and other countries in which Shopify, payment providers, advertising platforms and technology providers operate.

Where the Australian Privacy Principles apply to us, we take reasonable steps as required by applicable law when disclosing personal information to overseas recipients.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• operate essential website functions;

• remember preferences;

• maintain shopping cart functionality;

• understand website traffic and performance;

• improve the customer experience;

• measure advertising performance; and

• provide relevant advertising.

Some cookies are necessary for the website to operate, while others may be used for analytics or advertising.

Where required, you may be provided with options to manage your cookie and tracking preferences.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

9. Meta Pixel and Advertising Technologies

We may use the Meta Pixel and related technologies provided by Meta to understand how visitors interact with our website, measure advertising performance and deliver more relevant advertising.

Depending on your interaction with our website, these technologies may collect or receive information such as:

• IP address;

• device and browser information;

• pages viewed;

• products viewed;

• products added to cart;

• purchases or other conversion events; and

• information about interactions with our advertisements.

Information collected through these technologies may be shared with Meta and processed in accordance with Meta's privacy practices.

Where required by applicable privacy law, we provide appropriate notice and privacy controls in relation to these technologies.

We take reasonable steps to avoid sending sensitive personal information to advertising platforms through tracking technologies.

10. Direct Marketing

Where permitted by law, we may send you marketing communications about products, promotions or offers that may interest you.

We comply with applicable Australian requirements for commercial electronic messages, including the Spam Act 2003 (Cth).

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

You may also contact us at:

storeyuvanoale@gmail.com

Transactional communications relating to an order, payment, delivery, security issue or customer service request are not considered marketing communications and may still be sent when necessary.

11. How We Share Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify;

• payment processors;

• suppliers and fulfilment providers;

• delivery and logistics companies;

• website and technology providers;

• analytics providers;

• advertising platforms;

• fraud prevention providers;

• professional advisers; and

• government authorities where required by law.

We do not disclose personal information to third parties for unrelated purposes unless permitted or required by law.

12. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We also rely on third-party providers such as Shopify and payment processors to maintain appropriate security measures for information processed through their systems.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• completing transactions;

• providing customer service;

• maintaining business and financial records;

• preventing fraud;

• resolving disputes; and

• complying with legal obligations.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it where appropriate and permitted by law.

14. Accessing or Correcting Your Personal Information

Where applicable under Australian privacy law, you may request access to personal information that we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact:

storeyuvanoale@gmail.com

We may need to verify your identity before processing certain requests.

We will respond to privacy requests within a reasonable period and in accordance with applicable law.

15. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us first at:

storeyuvanoale@gmail.com

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period.

Where the Australian Privacy Act applies and you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.

The latest version will be published on this website with an updated revision date.

18. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Yuvano
Email: storeyuvanoale@gmail.com